Customer Service Representative {Event Coordinator}
: Job Details :

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Closing Date:

Type of Position:

Clerical

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-###-####.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-###-####.

Department:

Student Assistance and Transition

Department's Website:

Summary of Job Duties:

The Customer Service Representative (Event Coordinator) will be responsible for interacting with prospective students and their families, providing exceptional customer service via phone and email, and assisting with event planning and implementation. This position is governed by state and federal laws, as well as, agency/institution policy.

Qualifications:

Required Education and/or Experience

* The formal education equivalent of a high school diploma;

* At least two years of experience in customer service, admissions/recruitment, event planning, or related field.

Job Duties and Responsibilities

* Provide logistical support for event planning, implementation, and assessment;

* Complete event and special project task list in a timely and precise manner;

* Assist with overall customer service departmental goals by supporting other employees and/or student workers when needed;

* Answer incoming calls and forward to the appropriate staff member if necessary and/or document all messages;

* Process incoming and outgoing mail;

* Assist with data entry, imaging, and electronic filing utilizing proprietary databases;

* Pick up/deliver documents to UA Little Rock personnel on campus as needed;

* Perform other duties as assigned.

Knowledge, Skills, and Abilities

* Knowledge and experience with office administration and reception;

* Knowledge and experience with databases, spreadsheets, and word processing;

* Ability to develop, interpret, and apply policies and procedures;

* Ability to communicate both orally and in writing;

* Ability to use customer service initiatives to clients and the campus community;

* Independent worker and a team player;

* Excellent organizational skills;

* Ability to work a flexible schedule which may include nights and weekends.

Additional Information:

Salary Information:

$28,773

Required Documents to Apply:

Cover Letter/Letter of Application, Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Leah Ford

Communications, Customer Service, & Events Manager

...@ualr.edu

(501) ###-####

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Crouching, Grasping, Hearing, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking

Frequent Physical Activity:

Grasping, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Standing, Talking

Occasional Physical Activity:

Crouching, Driving, Kneeling, Lifting, Pulling, Pushing, Reaching

Benefits Eligible:

Yes