Customer Service Representative for Dry Cleaners
: Job Details :

Introduction

Customer Service Representative for Dry Cleaners

Join our team at Dutch Boy Cleaners / Five Star Cleaners as a Customer Service Representative, where your enthusiasm and dedication to outstanding service will play a pivotal role in providing our clients with an exceptional dry-cleaning experience. In this vital position, you'll be the face of our company, ensuring customer satisfaction with a warm greeting, attentive listening, and a commitment to resolving their needs with efficiency and a smile. Your role will be instrumental in maintaining our reputation for excellent customer care and fostering lasting relationships with our community. If you have a passion for service and a keen eye for detail, we would love to welcome you to our professional family.

Customer Service Representative for Dry Cleaners Job Responsibilities

- Greet customers warmly and ascertain their needs for dry cleaning and laundry services.

- Explain the range of services provided, including cleaning, pressing, and any special treatments available.

- Check in items, tag garments with customer identification, and prepare orders for processing.

- Inform customers of pricing, turnaround times, and any relevant policies regarding care and handling of garments.

- Answer customer inquiries, resolve complaints, and provide guidance on garment care.

- Operate the point of sale (POS) system to handle transactions, process payments, and issue receipts.

- Update customer records with order details and preferences in the company's database.

- Coordinate with the cleaning and pressing team to ensure orders are completed on time and to the customer's satisfaction.

- Conduct quality checks on cleaned garments before returning them to customers.

- Manage pick-up and delivery schedules for customers who request these services.

- Maintain a clean and organized work area, including the counter and customer-facing areas.

- Provide information on promotions, discounts, or loyalty programs to encourage repeat business.

- Ensure compliance with health and safety regulations related to the handling and storage of cleaning chemicals and supplies.

- Assist in inventory management of cleaning supplies and consumables.

- Handle and resolve any issues concerning lost or damaged items according to company policies.

Customer Service Representative for Dry Cleaners Job Requirements

- High school diploma or equivalent education.

- Proven customer service experience or a strong willingness to learn.

- Excellent communication skills, both verbal and written.

- Ability to operate computer systems and software necessary for transactions.

- Basic math skills for handling cash and giving change.

- Knowledge of dry-cleaning services and garment care preferred but not required.

- Flexibility to work in shifts, including weekends.

- Strong attention to detail and organizational skills.

- Ability to stand for extended periods and perform physical tasks such as lifting and moving garments.

- Professional appearance and adherence to a dress code.

- Ability to work in a fast-paced environment and maintain calm under pressure.

- Willingness to adhere to all health and safety guidelines specific to the dry-cleaning industry.

- Capability to handle customer complaints and provide effective solutions.

- A commitment to delivering high-quality customer service and maintaining customer confidentiality.

Compensation details: 14 Hourly Wage

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