Customer Service Representative, Freight Services
: Job Details :

Mandate:

Reporting to the department Manager, the Customer Service Representative will process & review international cargo and manage booking transactions for a portfolio of clients. The candidate will also communicate with clients over the phone, in writing, and via person to maintain satisfaction and meet the company target(s) while providing administrative support to the freight services team. Lastly, the candidate will conduct customer review calls as per company requests.

Requirements:

* Minimum of 3 years of operations experience in the Freight Forwarding environment

* College Diploma in Supply Chain Management, International Transportation & Customs, or related field is considered an asset

* Experience in?CargoWise?One system?or related systems is considered an asset

What You Offer:

* Proficiency in establishing rapport and developing solid relationships with key customer contacts

* Ability to probe the right questions, listen carefully and understand customer's needs

* Ability to work efficiently in a team environment, as well as independently

* Excellent communication skills

* Extremely detail oriented and highly organized

What We Offer:

* Equal opportunity employer

* Competitive compensation

* Work life balance

* Comprehensive health and dental care