Customer Service Representative - Full Service - Advance Partners
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Overview This position provides back office support to client base. This includes, but is not limited to, payroll and billing processes. Responsibilities Advance Partners champions next-level staffing firm growth through payroll funding, back-office solutions, and strategic business coaching. A company 100% dedicated to the talent acquisition/staffing industry, we're proud to support businesses that put millions of people to work every day. We were founded to serve as a growth partner to the go-getters of the talent acquisition industry and that remains essential to our core. We've shaped our close-range approach to customer care and funding to give staffing firms the trust and confidence to say yes to game-changing opportunities. Founded in 1998 and headquartered in Cleveland, Ohio, we have provided over $40 billion in financing to over 350 entrepreneurial staffing firms of all sizes. Our mission is to help staffing firms grow. In 2015, Advance Partners was acquired by Paychex, Inc. (NASDAQ: PAYX) a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. For more information visit Please note: The schedule is Monday - Friday 9:00 am - 5:30 pm. The person who fills this role will train/work in the office in Highland Hills, OH or Rochester NY & will work towards a hybrid schedule of 3 days in the office and 2 days at home if desired. Verifies all data has been entered in order to process client payroll and billing timely and accurately Timely and professional response to customers enquiries. New customer set up and data entry. Accurate maintenance of all customer databases. This includes client payroll data and billing data. Updates customer folders with changes to reflect current week's payroll and billing instructions. Processes credits/rebills. Assists clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed. Provides repeat training or answer lower level technical questions regarding software usage of payroll and billing platform. Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits. Promptly notify management of problem areas. Qualifications Bachelor's Degree in Accounting or related field - Preferred Comparable Work Experience. Previous experience in payroll processing. Compensation In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.00 - $22.18 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.