Customer Service Representative (Full-Time)
: Job Details :

OverviewCustomer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.Responsibilities* Assist the Service Center Manager* Take and deliver messages for the Service Center Manager and Account Managers* Provide assistance to Drivers* Prepare bills of lading and delivery receipts* Maintain excellent communication with external and internal customers as well as interline companiesMay be asked to assist with:* Payroll* Data entry* Freight reports* Driver collect reports* Billing and fillingQualifications* Skillful in Microsoft Office Programs* Excellent keyboarding skills* Has worked in a fast paced environment and has excellent attention to detail* Experience with handling a high volume of phone calls* Exceptional communication and customer service skillsBenefits* Stable and growing organization* Competitive weekly pay* Quick advancement* Customized training program* Professional, positive and people-centered work environment* Modern facilities* Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.* Paid holidays (8); paid vacation and personal days