The Customer Service Representative performs customer service, communications and other duties associated with the efficient and timely operations of Patient Account Services. Responds to patient and insurance inquiries. Maintains over the counter (OTC) payments. Performs other duties as assigned.
Acts as primary Patient Accounts Services Customer Service Representative, assisting patients and carriers in resolving problems on patient accounts in a courteous and efficient manner.Answers any correspondence or phone calls requesting copies of bills and/or additional information for resolution within 48 hours of receipt.Researches patient and insurance inquiries. Make necessary corrections to patient/demographic data and insurance information. Generates itemized bill and processes at patient request.Processes Cash Acceleration Program reports on a daily basis. Refers accounts to appropriate biller as required.Maintains Over the Counter (OTC) payments received from patients. Performs daily batch process for credit card payments. Maintains daily OTC log and processes for cash posting.Processes credit bill refund per departmental policy.Processes patient complaints utilizing established procedures.Opens and distributes departmental mail.- Opens and processes mail on a daily basis
- Distributes mail to the appropriate staff
- Process payment and remittances daily if neededAbout Our Benefits:Amazing people deserve amazing benefits.We strive to employ and retain the most highly qualified individuals by providing equitable wages and benefits, promoting from within, and supporting the continuing education efforts of our staff.You will be valued and rewarded for the work you do here with excellent pay and outstanding benefits. At MCH, you'll find great opportunities for career advancement as well as personal and professional growth.Full-time employees enjoy:
- Health insurance
- Dental insurance
- Vision coverage
- Flexible spending accounts
- Life insurance
- Short and long-term disability insurance
- Accident and Critical Illness insurance
- Identity theft insurance
- Retirement savings plan
- Lifestyle spending account
- Free membership to local gym
- Generous paid time off plans
- Opportunities for professional development and training
- Positive work environment with a supportive team and opportunities for growth
- Scholarship Opportunities
- Tuition reimbursement
Apply Now! or click the Apply button aboveAbout Monadnock Community Hospital: Reach new heights at Monadnock Community Hospital. MCH is a critical access hospital in beautiful, historic Peterborough, New Hampshire.For 100 years, we have provided outstanding care to our communities, earning a reputation for excellence that has made us one of New Hampshire's most successful and beloved small hospitals.Join a culture of Compassion, Collaboration, Honesty, and Respect!Our employees are the heart and soul of Monadnock Community Hospital.In every department and at every level, MCH employees go above and beyond to deliver an exceptional patient experience in an atmosphere that is healthy, friendly, respectful, and personally fulfilling.About the Monadnock Region:A great place to live, work, and play.One of the best things about working at Monadnock Community Hospital is that you get to live in a community that offers an amazing quality of life.The state of New Hampshire consistently ranks in the Top Ten of all American states for its overall quality of life. Towns are small and friendly here, crime is low, schools are good, and the air and water are clean.Balance meaningful work with a great life.Here in the Monadnock Region, you can enjoy a standard of living that is hard to match anywhere. Let's start with our mountain for which we are named.Around the 3,165 foot Mount Monadnock with 100-mile views are forests, woods, lakes, and protected rivers providing abundant opportunities for hiking, biking, kayaking, fishing, cross-country skiing - you name it!And if you're into the arts, the region also offers a lively arts scene, with galleries, theatres, and concert venues.- New England community spirit
- Family-friendly
- Arts and culture
- All-season outdoor recreation
- Just 1.5 hours to Boston
Are you ready for a great job in a great place?Are you ready for a career the supports your aspirations?Are you ready to work in the best place you've ever lived?Apply Now! or click the Apply button aboveOur small hospital is committed to diversity, inclusion, and equal opportunity employment. We welcome applications from individuals of all backgrounds and abilities. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.