Job DescriptionCustomer Service Representative ADM Ag Services This is a full-time, non-exempt position. Position Summary: This successful candidate will be responsible for proactively maintaining an ongoing relationship with customers, grain origination staff and operations staff. They will have daily exposure to customers in a fast paced environment and will be responsible for handling many aspects of customer accounts via phone conversations and in person interaction. Representatives will have exposure to grain ticket entry and processing, producer settlements, information in customer records management, and accounts payable processing. Limited travel may be required. Job Responsibilities:
- Accurately and efficiently process grain settlements
- Work in a fast paced, open office, grain purchase environment
- Flexible and ability to prioritize tasks
- Research problems, analyze results and organize tasks
- Partner with Origination Team to maintain excellent customer relationships with producers
- Develop excellent working relationships with Origination Team
- Interact with customers regarding orders and documentation needs
- Follow through on logistics for shipments from origin to destination
- Process invoices and monitor accounts receivable
- Researching and obtain resolutions of customer issues
- Effectively manage positive relationships with ADM facilities, Transportation Teams, Shared Service, and Technical Teams.
- Proactively learn and cross train on all CSR responsibilities
- Other reasonable tasks as assigned by supervisor
Job Requirements:
- Ability to multitask is crucial to being successful in this job. Must adapt and perform consistently in a fast-paced environment
- A service-oriented focus on both external customers, internal customers, sales and business management colleagues
- Exceptional verbal and written communication skills to be utilized daily
- High regard for accuracy and attention to detail
- Ability to collaborate well in a team-oriented environment. Must be committed to group goals and objective and continually seek to improve
- Excellent organizational skills
- Must be efficient problem solver
- Must be able to make moderately complex decisions which impact all aspects of the business
- Must have a friendly and positive disposition
- Proficiency in Microsoft Excel, Word, and Outlook required
- Ability to learn web based and other computer applications as needed
- Receive direction from others and perform independently while managing priorities
- Ability to adapt and perform consistently in a fast pace environment
- Proficiency in clerical skills including keyboarding, data entry, filing, scanning, faxing and photo copying
- 2 year Associate's Degree or 4 years office &/or CSR experience equivalency
- AGRIS and Salesforce competency a plus
Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion of a background check.
AJCIND REF:91454BR
About ADM At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
#IncludingYou Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and InclusionADM.
Benefits and Perks Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
- Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
- Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
- Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
- Paid time off including paid holidays.
- Adoption assistance and paid maternity and parental leave.
- Tuition assistance.
- Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.