Customer Service Representative - Havana IL
: Job Details :

Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.Job DescriptionCustomer Service RepresentativeADM Ag ServicesThis is a full-time, non-exempt position. Position Summary:This successful candidate will be responsible for proactively maintaining an ongoing relationship with customers, grain origination staff and operations staff. They will have daily exposure to customers in a fast paced environment and will be responsible for handling many aspects of customer accounts via phone conversations and in person interaction. Representatives will have exposure to grain ticket entry and processing, producer settlements, information in customer records management, and accounts payable processing. Limited travel may be required.Job Responsibilities:Accurately and efficiently process grain settlementsWork in a fast paced, open office, grain purchase environmentFlexible and ability to prioritize tasksResearch problems, analyze results and organize tasksPartner with Origination Team to maintain excellent customer relationships with producersDevelop excellent working relationships with Origination TeamInteract with customers regarding orders and documentation needsFollow through on logistics for shipments from origin to destinationProcess invoices and monitor accounts receivableResearching and obtain resolutions of customer issuesEffectively manage positive relationships with ADM facilities, Transportation Teams, Shared Service, and Technical Teams.Proactively learn and cross train on all CSR responsibilitiesOther reasonable tasks as assigned by supervisorAdditional Qualifications/ResponsibilitiesJob Requirements:Ability to multitask is crucial to being successful in this job. Must adapt and perform consistently in a fast-paced environmentA service-oriented focus on both external customers, internal customers, sales and business management colleaguesExceptional verbal and written communication skills to be utilized dailyHigh regard for accuracy and attention to detailAbility to collaborate well in a team-oriented environment. Must be committed to group goals and objective and continually seek to improveExcellent organizational skillsMust be efficient problem solverMust be able to make moderately complex decisions which impact all aspects of the businessMust have a friendly and positive dispositionProficiency in Microsoft Excel, Word, and Outlook requiredAbility to learn web based and other computer applications as neededReceive direction from others and perform independently while managing prioritiesAbility to adapt and perform consistently in a fast pace environmentProficiency in clerical skills including keyboarding, data entry, filing, scanning, faxing and photo copying2 year Associate's Degree or 4 years office &/or CSR experience equivalencyAGRIS and Salesforce competency a plusExcited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.ADM requires the successful completion of a background check.