Location: Hutchinson,KS, USA
The CSR has the responsibility of handling initial customer contact either in person or over the telephone. The customer contacts may be with the patient, a care-giver, a referral source, or a commercial account. The CSR will receive, qualify and process all customer orders in a timely, efficient, and courteous manner, and will investigate and respond to customer inquiries regarding shipping, products, deliveries and complaints.
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
ESSENTIAL FUNCTIONS:
* Obtain appropriate information from customer for sales.
* Verify insurance.
* Process orders.
* Input information into the electronic medical record.
* Manage inventory and commit inventory to sales made.
* Answer main phone line; transfer calls to the appropriate team member or department.
* May be required to scan documents and input them into electronic record system.
* May be required to assist with deliveries as needed.
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
* Computer literate with strong keyboard skills.
* Strong attention to detail.
PREFERRED KNOWLEDGE AND SKILLS REQUIRED:
* A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System.
* Demonstrated ability to collaborate with a diverse population.
* Must have excellent communication, both written and verbal, and interpersonal skills.
REQUIRED BEHAVIORAL SKILLS:
* Integrity:
* A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.
* The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System
* Compassion:
* A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.
* Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
* Accountability:
* Demonstrated track record of ownership of situations, projects and issues.
* Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
* Respect:
* Demonstrated ability to collaborate with a diverse population.
* Treat all internal and external customers with a positive, proactive service orientation.
* Excellence:
* Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making.
* Proven ability to think strategically but also must be able to lead day-to-day tactical processes.
* Demonstrated ability to manage and provide coaching and leadership on complex projects.
* Must be able to lead and/or facilitate process improvement.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
* High School diploma or GED equivalent.
PREFERRED EDUCATION AND EXPERIENCE:
* Two years DME/HME experience and knowledge of medical terminology.
* Retail sales experience.
* Previous data entry experience
* Telephone experience.
REQUIRED LICENSE/REGISTRATION/CERTIFICATION:
* N/A
PREFERRED LICENSE/REGISTRATION/CERTIFICATION:
* Valid Kansas Driver's License.
We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.