Job Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.Responsibilities
- Work as part of a team to provide everyone with a friendly welcome to Signature.
- Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met.
- Increase customer satisfaction by understanding and promptly addressing customers' needs.
- Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
- Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures.
- Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors.
- Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
- Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.
- Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.
- Assist pilots with access to airport and weather information, portals and computers.
- Assist visitors with their luggage in the FBO and outside to/from aircraft.
- Abide by emergency response procedures when/if critical events occur.
- Exhibit a positive attitude, consideration and courtesy to everyone at all times.
- Understand, comply with and enforce all security protocols as dictated by Signature and the airport.
- Create accurate records pertaining to time worked and activities and services performed.
- Other duties as requested.
Qualifications
- High School diploma or general education degree (GED).
- Minimum of 18 years of age.
- A valid state license is required where applicable (based on locations where driving is required).
- A professional appearance.
- Ability to pass background checks, drug tests, and be insurable by the company's insurance policies.
- Must be legally authorized to work in the country of employment.
- Strong verbal and written English communication skills.
- Ability to work flexible schedules and in various weather conditions.
- Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
Benefits
- Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.
- The pay starting rate for this position is $19.25 / hour, per the collective bargaining agreement.
- Medical/prescription drug, dental, and vision Insurance.
- Health Savings Account.
- Flexible Spending Accounts.
- Life Insurance.
- Disability Insurance.
- 401(k).
- Critical Illness, Hospital Indemnity and Accident Insurance.
- Identity Theft and Legal Services.
- Paid Maternity Leave.
- Tuition reimbursement.
- Employee Assistance Program (EAP) & Perks.
Company information: Signature Flight Support Corporation, a Signature Aviation plc company, is the world's largest fixed-base operation (FBO) and distribution network for business aviation services.
#J-18808-Ljbffr