Contemporary Staffing Solutions is seeking a Customer Service Representative to join our client for a hybrid opportunity in Houston, TX! Your responsibilities will include managing customer inquiries, processing orders, and maintaining accurate customer data in company systems. This Contract-to-Hire opportunity offers $19/Hour! Make your application after reading the following skill and qualification requirements for this position. Key Responsibilities:
- Accurately process customer orders and ensure efficient handling from start to finish.
- Assist customers with inquiries through web chat, guiding them through website navigation, and addressing their concerns to achieve complete customer satisfaction.
- Handle customer concerns related to delivery, product options, and lost shipments, ensuring issues are resolved effectively and promptly.
- Provide quality assurance in call support, focusing on resolving challenging interactions to meet customer needs.
- Verify and update customer profile information in company systems, addressing any discrepancies as needed.
- Collaborate with other departments to ensure accurate order verification and resolution of cross-departmental issues.
- Process customer returns and replacement orders efficiently.
- Address internal requests through company systems, ensuring timely and effective resolution.
- Meet or exceed performance metrics related to customer service activities, including call volume, order accuracy, interaction quality, and issue resolution.
- Work closely with internal team members to continuously improve customer experience and internal processes.
- Clearly communicate any concerns or issues within the established customer service escalation path in a timely manner.
Qualifications:
- High school diploma or equivalent required.
- At least 1 year of experience in a customer service role is required, with call center experience being highly preferred.
- Strong focus on customer satisfaction and a customer-centric approach.
- Detail-oriented with excellent verbal and written communication skills.
- Proficiency in Microsoft Office, with basic skills in Microsoft Excel.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Demonstrated ability to handle challenging customer interactions and strive for one-contact resolution.
- Strong collaboration skills and the ability to work effectively with internal team members.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.Remote working/work at home options are available for this role.