Customer Service Representative I
: Job Details :


Customer Service Representative I

Sheetz

Location: Claysburg,PA, USA

Date: 2024-11-09T07:47:19Z

Job Description:

Overview:

Provide excellent customer service while serving as a first line de-escalation point to protect brand reputation, as well as troubleshoot technical app and other program issues.

Responsibilities:
  • Address a range of customer service situations through various touchpoints and provide first line support for crisis-level situations to protect the brand.
  • Possess basic knowledge of customer facing promotions and programs to provide first level technical support for customer technology issues (e.g., mobile app, online ordering, SheetzGo, subscriptions, loyalty program, etc.).
  • Troubleshooting complex concerns pertaining to payment systems (e.g., Sheetz Visa, Fleet credit cards, FISCAL) and payments/transactions at store level (e.g., failed transactions, preauthorization and crypto payments).
  • Work within ticketing system to document customer inquiries efficiently and accurately.
  • Route inquiries to specific corporate departments as needed.
  • Identify and escalate crisis situations to level 2 rep or supervisor as needed.
  • Ability to keep consumer information and classified proprietary information confidential.
  • Effectively navigate various software and computer systems necessary to the position.
  • Qualifications:

    (Equivalent combinations of education, licenses, certifications and/or experience may be considered)

    Education

    • High School/GED required

    Experience

    • Minimum 2 years Help Desk/Call Center Experience preferred
    • Minimum 2 years customer service experience required

    Licenses/Certifications

    • None required

    Tools & Equipment

    • General Office Equipment
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