Customer Service Representative I
: Job Details :

** Customer Service Representative I**

**Job Category****:** Field Operations **Requisition Number****:** CUSTO006102 Showing 1 location **Job Details**

**Description**

Impact Auto Auctions, Inc., a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Customer Service Representative I at our facility in North Hamilton, ON.

Impact Auto Auctions is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. Impact's national service offering allows sellers to standardize processes across the country and provides buyers with Canada's most extensive selection of salvage vehicles. Impact is a wholly-owned subsidiary of IAA Inc., (NYSE: IAA). IAA has nearly 4,000 talented employees and more than 200 facilities throughout the US, Canada, and the United Kingdom.

**Responsibilities:**

* Serve customers (both internal and external) by responding to and directing telephone and in-person inquiries in a friendly and professional manner

* Performs general clerical duties including sorting and filing of folders and packages for incoming and released vehicles

* Responsible for manually or electronically updating and entering new data in an accurate and timely manner, including vehicle information, registrations, and other documents

* Assist in Sale Day activities as directed

* Duties may also include ordering office supplies, sorting and distributing mail, processing materials for the courier, faxing documents, photocopying, etc

**Educational/Experience Requirements:**

* High School diploma or equivalent in education with previous office experience

* Proficient in Microsoft Office applications

* Excellent verbal and written communication skills

* Must have exceptional customer service skills

* Good time management and organizational skills

* Strong attention to detail

* Maintain a professional appearance and neat work environment

* Enjoy working in a team environment

In return for your excellent skills and abilities, we offer a competitive wage, with health and dental benefits, RRSP Company Matching, and an opportunity for Career Growth.

*****Please note that any employment offers are contingent upon successful completion and passing of a background check.**

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