Customer Service Representative IDEPARTMENT: Branch Operations REPORTS TO: Branch Manager at any of the bank's locations or Head CSRSUPERVISES: NonePOSITION CLASSIFICATION:Non-ExemptSUMMARY: Provides basic cash receipt and payment services in accordance with financial institution procedures. CSR I MAJOR DUTIES & RESPONSIBILITIES:
- Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
- Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
- Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, Cashier's checks and money orders.
- Receives mortgage, consumer loan and other payments and ensures the payments match balances due and are posted using proper transaction codes. Enters payments into computer. Generates customer receipts.
- Issues money orders and Cashier's Checks.
- Assists in the bank-by-mail function, where available
- Places holds on accounts for uncollected funds.
- Counts, checks and packages coins and currency.
- Balances cash drawer at the end of the shift and compares totaled amounts to computer-generated proof sheet. Reports any discrepancies to the supervisor as necessary.
- Ensures that the CSR station is properly stocked with forms, supplies, etc.
- Reports malfunctions of CSR terminals and other equipment used at the CSR station.
- Is responsible for checking night depository bags and recording proper information on the financial institution's forms.
- Responsible for performing or assisting with ATM stocking/balancing, coin machine balancing, and utility bill processing/balancing.
- Assists customers with debit card issuance and activation.
- Through on-the-job training and attendance in approved classes, gains understanding of any applications of Federal and State laws concerning the processing of negotiable instruments.
- Develops a strong working knowledge of all consumer regulations, including: Regulation CC, E, BSA, Privacy, Uniform Commercial Code, and State Statutes.
- May be assigned other duties as deemed necessary.
EDUCATION & EXPERIENCE:
- High school diploma or equivalent.
- Successful completion of in-house training program (if available) or other approved training program.
- Good interpersonal communication and computer skills; ability to operate standard office equipment such as adding machines and typewriters.
FNB Bank is an EOE/AA employer. We will not discriminate in our employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.