Location: Houston,TX, USA
Applications Accepted From: All Persons
Job Classification: Customer Service Representative I
Posting Number: 35664
Department: Municipal Courts Department
Division: Cash Management Division
Reporting Location: 1400 Lubbock (Primary), 700 N. San Jacinto & 3103 South Dairy Ashford (As needed on rotation)
Workdays & Hours: MON-FRI 2:00PM-10:30PM - Part-Time
* Days off are subject to change*
* Must work rotating holidays & rotating weekends*
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Municipal Courts currently has a part time employment opportunity available for a Customer Service Representatives for individuals who are self-motivated, customer service-oriented, pay attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:
* Cash handling to include but not limited to collection of fines, processing payments by cash, check, credit card and wire transfer.
* Process City of Houston Parking Payments and schedule hearings.
* Data entry of court records and transactions; must be trusted with handling matters of high confidentiality
* Data entry of payment and fees in the Court's case management system.
* Scanning of court documents into the Court's case management system.
* High level of direct contact with the public, attorneys, court staff and law enforcement.
* Must maintain optimum professionalism when interfacing with constituents.
* Dissemination of court information as required and in accordance with Court policies.
* Rotation to alternate court locations and/or sections for training.
* Flexibility to work on holidays and weekends when scheduled in rotation
* Other administrative and customer service-related responsibilities as assigned.
* Must submit to annual background checks.
WORKING CONDITIONS
General office setting. May require long periods of standing or sitting at a computer terminal and interacting with citizens in person and by telephone. Must be able to work rotating weekends and/or holidays as needed. Must be able to travel to another court location on short notice.
MINIMUM EDUCATION REQUIREMENTS
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED.
MINIMUM EXPERIENCE REQUIREMENTS
Six (6) months of administrative or customer service-related experience is required.
MINIMUM LICENSE REQUIREMENTS
Drivers LicensePreferences may be given to candidates who are: Bilingual in Spanish, familiar with Court System Management and Resource Technology (CSMART) and its functionalities; who have documented heavy cash handling experience; heavy customer service experience, knowledge of court policies & procedures, and who possess excellent verbal & written communication skills.
Preference shall be given to eligible veteran applicants, provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, are among the most qualified candidates for the position, and satisfy all other factors in accordance with Executive Order 1-6.SELECTION / SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test. Bilingual applicants applying will be subject to skill testing.
SAFETY IMPACT POSITION NO
This position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 20
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: or call (832) ###-####.
If you need special services or accommodations, call (832) ###-####. (TTY 7-1-1). If you need login assistance or technical support call 855-###-####.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.