Location: Honolulu,HI, USA
Position Information
THIS JOB POSTING WILL CLOSE ON 10/11/2024, AT 11:59 PM HST, OR ONCE 50 APPLICATIONS ARE RECEIVED, WHICHEVER IS SOONER.
Help provide service to our community, one transaction at a time!
The Department of Customer Services, Satellite City Hall Division, is looking for a Customer Service Representative I to provide assistance and information on procedural, legal and/or financial requirements relating to City services.
As a Customer Service Representative I, your duties and responsibilities will include:
* Provide government services to the public in a pleasant, helpful and courteous manner.
* Provide information on and process the entire range of motor vehicle registrations, titling transactions and designated driver licensing functions (driver license renewals in accordance with all motor vehicle and driver licensing laws, ordinances, rules, regulations and policies).
* Provide information on and process additional City transactions, including bicycle licenses, real property tax, disabled parking permits and license plates, HOLO card passes and other permits, passes or certificates as directed.
* Assures a thorough understanding of all laws, ordinances, rules and regulations, etc., affecting the services provided.
* Performs all duties, which include but is not limited to cashiering, processing and distributing other City documents and permits. Types letters, reports, etc.
* Float to various satellite city halls as needed to provide staffing assistance.
* Receives, reviews, processes sensitive information and data records in a highly accurate and secure manner.
* Perform other related duties as required.
If you qualify for the position, your name will be placed on an eligible list for further consideration. This list may be used to fill current and/or future vacancies in this and/or other departments.
Additional Job Information
HIRING PROCESS:
* Applications must be submitted online in order to be accepted. This job posting will close on October 11, 2024, 11:59 p.m., Hawaii Standard Time (HST) or once 50 applications are received, whichever is sooner.
* Interviews for the current vacancies will be held on November 7,2024 and November 8, 2024.
* A conditional job offer will be made after all interviews have concluded.
* Additional interviews for future vacancies may be scheduled by the individual hiring departments as vacancies occur.
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:
* use a valid e-mail account;
* verify your e-mail address is entered correctly on your GovernmentJobs account;
* are subscribed to e-mail notices;
* check your spam folders; and
* ...@honolulu.govandinfo@governmentjobs.comto your contact list.
Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.
Minimum Qualification Requirements
At time of application, you must be a citizen, national, or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT:
Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT:
One year of clerical experience, which shall have included some customer service or public contact experience.
LICENSE REQUIREMENT:
Possession of an appropriate valid driver's license, as required.
Examination Process
EDUCATION AND EXPERIENCE EVALUATION:
In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.
EXAMINATION WEIGHT:
Education and Experience Evaluation..............................100%