About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that people are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn Every Thank You, which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy) Culture: We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. About the Position: As a Customer Service Representative II (CSR II), you will stay on the move, monitoring outdoor spaces with the use of a company vehicle, and brighten peoples day by going out of your way to deliver unexpected service. By providing extraordinary customer service our CSR II staff set themselves apart as key team members. Accountability
- Assisting customers with locating vehicles, jump starts, and flat tires.
- Patrolling parking areas in order to prevent vehicle damage and vehicle or property thefts.
- Conducting lot counts and lifting, positioning, and removing barricades in order to open or close parking areas.
- Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
- Replacing broken gate arms.
Communication
- Greet guests warmly and professionally, establishing a positive first impression.
- Provide clear directions and information about terminals or ride shares.
Family
- Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department.
Exceptional Service
- Able to speak clearly, distinctly, and effectively using tact and diplomacy.
- An outgoing and enthusiastic personality.
- Willingness to do whatever it takes to earn a Thank You.
Profitability
- Maximize profitability by providing exceptional customer service.
- Perform routine maintenance tasks, such as cleaning and clearing debris from parking areas and walkways.
- Report any equipment malfunctions or maintenance needs for timely repairs.
About YOU: The ideal candidate has a passion for logistics and people. Other attributes include:
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to work in various weather conditions.
What We Can Offer You for All Your Hard Work:
- Medical, dental, vision, life insurance coverage for full-time, eligible employees.
- Flexible Spending Accounts for full-time, eligible employees
- 401k
- Vacation/Sick for full-time and part-time employees
- Holiday for full-time and part-time employees
- Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ...@aceparking.com describing the accommodation.