Location: Tacoma,WA, USA
**Customer Service Representative II**
* 1701 Alexander Ave, Tacoma, WA 98421, USA
* Full-time
**Company Description**
Clean Earth is one of the largest specialty waste companies in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for contaminated soil, dredged material, and hazardous and non-hazardous waste. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.
It is our unique capability of providing a one-source, full-service solution to handle multiple waste streams from a single customer that separates us from the competition. Our processes are detailed, our due diligence is tireless, and our results provide unmatched recycling solutions for our customers with the utmost in customer service.
Every day Clean Earth takes a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. Allow our team of experts to provide a customized waste disposal and recycling solution for your company, tailored to your needs, and your goals.
**Job Description**
Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions!
Working as part of a dedicated team of customer experience, sales, and compliance professionals, youll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. Youll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.
**Primary Responsibilities (Essential Functions):**
* Create and maintain client account records. Regularly check for completeness and accuracy in all database systems
* Prepare and review orders for accuracy per client contract
* Coordinate the scheduling of all aspects of Client account execution
* Provide order management including order preparation, monitoring, scheduling and reviewing. Ensure that all required documents are properly maintained and available
* Assist Finance with collections when required
* Ensure accurate pricing and review orders for invoicing
* Prepare client profiles by gathering information and assign codes using basic knowledge of MSDS and hazardous waste coding and disposal requirements. Utilize SME to identify appropriate hazardous disposal requirements when needed.
* Monitor and provide internal reports regarding client progress to all appropriate team members on an as needed basis.
* Partner with internal BA teams to prepare customer facing reporting and presentations
* Provide clients with shipping and tracking reports, detail manifest and on-time delivery and pick-up reporting
* Gather data and information to prepare client presentations and other reports
**Qualifications**
**Basic Required Qualifications:**
* Bachelors degree in Sciences or Arts or Business
* 1+ years of experience in customer service field.
**Preferred Qualifications:**
* Knowledge of Salesforce, Ariba or Coupa systems
* Proficiency in MS Excel, also Microsoft Office software (Word, PowerPoint and Outlook)
* Any related work experience with waste characterization/waste handling, demonstrating familiarity with EPA/RCRA and DOT regulations
* Experience administering service contracts
* Experience with web-based programs and proprietary online applications
* Ability to maintain a high level of accuracy in details
* Highly developed verbal and written communication skills in English
* Ability to lead account-specific projects
* Ability to manage several tasks simultaneously and meet deadlines
**Additional Information**
Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a difficulty applying for any job posted on Harsco Clean Earths website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) ###-#### and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. *This line is dedicated to disability applications only. No other inquiries will receive a response.*
**Job Location**
Customer Service Representative II
* 1701 Alexander Ave, Tacoma, WA 98421, USA
* Full-time