Customer Service Representative II - Part Time
: Job Details :

Salary: $20.05 - $26.04 HourlyLocation : VA 22030, VAJob Type: Part timeJob Number: 24-113Department: Parks & RecreationDivision: Parks Facilities MaintenanceOpening Date: 12/05/2024Closing Date: 12/12/2024 11:59 PM EasternDescription Responsible for overseeing events and classes held at a variety of locations (Stacy C. Sherwood Community Center, Old Town Hall, Blenheim Interpretive Center, and Green Acres) and for maintaining the city's facilities as assigned. Position reports directly to the Operations Manager. An essential part of the duties of this position involves customer service-oriented work and includes managing the front desk of the centers (Green Acres, Old Town Hall, Stacy C. Sherwood Community Center, Blenheim Interpretive Center, and City Hall), analyzing current processes and creating/implementing new processes to streamline operations, provide group and one on one trainings to CSR I staff, late night event support on weekends, building audits, contract audits, and ensuring events are properly staffed along with organizing scheduled cleanings. This position also involves rotational weekend rental work where the position becomes point of contact for: troubleshooting any issues that arise, customer support, CSR I support, and managing any non-emergency communications to relevant entities to include AC/HVAC maintenance, non-emergency communication with police, contracted cleaning communications, and communication with the Assistant Facilities Manager and Operations Manager. This position must anticipate the citizen/patron needs, as the Customer Service Representative is the first employee to interact with anyone coming inside our centers. Delivering friendly customer service with knowledgeable answers is of utmost importance. Work is performed under the general direction of the Facility Coordinator and Operations Manager. Work is reviewed through conferences and reports for overall effectiveness and efficiency. Examples Of Duties Involves customer service-oriented work and includes managing the front desk of the centers, unlocking rooms for classes, rentals and community groups scheduled to use the location assigned. Setups, breakdowns, stacking of tables and chairs and taking out trash are examples of some of the physical work that is required. Handles registration of classes, printing of rosters, room schedules and class evaluations. Takes care of reserving facilities, answering phones and inquiries from the public. Interacts with prospective clients, showing the premises and answering questions regarding rental of the facilities. Will be trained to operate audio-visual equipment for potential rentals. Check rooms and locking up after use. Greet public in a friendly manner and offer assistance as needed upon entering facility. Unlock rooms for classes, rentals and community groups scheduled to use the assigned location. Setups, breakdowns, stacking of tables and chairs and taking out trash for private rentals. Meet with customers to review rental policies and procedures and reserve facilities and equipment for private rentals. Answering phone calls and emails in a timely manner to address any inquiries from the public. Give tours of rental venues and answer any questions regarding the venue of interest. Ability to be the first to open a building to the public as well as the last to close and secure a building in the evening. Custodial duties to include analyzing and maintaining up to date cleaning calendars so that proper cleaning is scheduled before events. Helping out with special events as needed. Demonstrates expert knowledge of reservation systems, contracts, filings, set-up/take-down of events, scheduling payments and issuing refunds, creating venue layouts for customers, along with any other relevant job duties. Is a part of a Venue Committee that meets with the Parks and Recreation Operations Manager/Assistant Operations Manager with the purpose of researching, implementing, and training new procedures for other Customer Service Representatives. Works a consistent weekly schedule so that a minimum of 1300 hours is worked in a 12-month span.The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Qualifications Graduation from high school or GED. Experience with the City of Fairfax as a Customer Representative. Requires a Class D Driver's License valid in the Commonwealth of Virginia, and good driving record.Necessary Knowledge, Skills, and Abilities: Knowledge of Microsoft Office and the ability to learn various software as needed. Ability to deal courteously with the public, communicate effectively orally and in writing and ability to work unsupervised. Requires ability to frequently lift and/or move up to 60 lbs. and occasionally lift and/or move more than 75 lbs. Supplemental Information Looking to fill one vacancy for the position of Customer Service Representative II - Part Time. Days and hours vary week to week. Will include occasional weekend and night work based on rentals and event needs.