Location: Vinita,OK, USA
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**Customer Service Representative II (Work at Home)**
Clark / Service Delivery Work at Home Agents (PH) / Full Time (Remote)
SupportNinja is redefining the outsourcing space. Our mission is to Show the World a Better way to Outsource.
We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the worlds largest nonprofits.
Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.
Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!
Main Duties and Key Responsibilities Open and maintain customer accounts by recording account information. Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone, email & chat. Communicating with customers through various channels. Acknowledging and resolving customer complaints via phone, email & chat. Knowing our products inside and out so that you can answer questions via phone, email & chat. Processing orders, forms, applications, and requests via phone, email & chat. Keeping records of customer interactions, transactions, comments and complaints via phone, email & chat. Communicating and coordinating with colleagues as necessary via phone, email & chat Providing feedback on the efficiency of the customer service process via phone, email & chat. Ensure customer satisfaction and provide professional customer support via phone, email & chat Qualifications: Proven customer support experience. Track record of over-achieving quota. Strong phone contact handling skills and active listening. Familiar with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize and manage time effectively. High school diploma or equivalent; college degree preferred. Have own pc equipment. **Main Duties and Key Responsibilities:**
+ Performs basic to advance customer service/support duties such as account provisioning, process override, etc.
+ Opens and maintains customer accounts by recording account information; Keeps records of customer interactions, transactions, comments, and complaints
+ Provides basic technical support to customers by phone, chat, and email
+ Interfaces with customers regarding other vendors' equipment to find solutions to customer's concerns
+ Maintains a positive, empathetic, and professional attitude toward customers at all times; Acknowledges and resolves customer complaints.
+ Responds promptly to customer inquiries in all channels possible; Communicates with customers through various channels; chat, email & phone.
+ Obtains product mastery in order to respond to the customers concerns promptly and accordingly
+ Processes orders, forms, applications, and requests.
+ Communicates and coordinates with colleagues as necessary; Provides feedback on the efficiency of the customer service process.
+ Provides comprehensive and professional customer support to ensure customer satisfaction
Salary Package: 20,800 Php - 23,200 Php
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.