CUSTOMER SERVICE REPRESENTATIVE III
: Job Details :

Provides direct customer service by phone, email and in person related to various permits and processes in Regulatory Permitting Division (Permitting). Researches, analyzes, and resolves customers problems and inquiries as related to Texas Alcoholic & Beverage Code (TABC) prequalification packet. Performs data entry tasks in accordance with Permitting data entry procedures and may function in a lead capacity. Performs general clerical functions including copying, scanning, and filing. Performs other duties as assigned. The candidate should have strong inter-personal skills, problem-solving ability, attention to detail, be able to work independently with minimal direction, be able to articulate departmental policies, and must be reliable and dependable. Occasional, infrequent overtime may be required. WORKING CONDITIONS - Position is physically comfortable with occasional periods of stooping, bending and/or light lifting of materials up to 10 pounds. MINIMUM REQUIREMENTS EDUCATION ...Customer Service Representative, Customer Service, Representative, Retail, Permit