RAD NYC
Location: New York,NY, USA
Date: 2024-10-01T16:22:06Z
Job Description:
Job DescriptionJob DescriptionCustomer Service Representative || IMMEDIATE HIREBenefits
Competitive CompensationDirect CoachingCareer Growth OpportunitiesKey DutiesWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, determined, and is able to remain calm under pressure. Roles Identify the customer's needs, collect relevant information, and provide solutionsRefer to pre-made scripts for a variety of customer service topicsUse best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactionsMeet personal and team quotasAttend trainings to maintain up-to-date skills and knowledgeRequirementsHigh school diploma/GEDPrevious experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management softwareExcellent phone and verbal communication skillsUnderstanding of active listening techniquesAbility to work well under pressureHighly organized with the ability to prioritize projects and manage time effectively
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