Customer Service Representative -- IMMEDIATE HIRE
: Job Details :

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Training & development

Key DutiesWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, determined, and is able to remain calm under pressure. Roles

Identify the customer's needs, collect relevant information, and provide solutions

Refer to pre-made scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Requirements

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $45,000.00 - $60,000.00 per year AboutRAD NYC is located in Midtown Manhattan. We are an outsourced Marketing, Sales, and Brand Development firm, providing face to face services to some of the most well-known companies in a variety of industries.At RAD NYC, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. This is achieved through direct interaction with our clients target audiences.Our in-person consulting provides clients with the results they need to excel in their field and elevate their goalsThe name RAD NYC means brightness and holding a brilliant light. We are looking to instill that brightness and positivity into our clients' businesses.Here at RAD NYC, we believe in providing positivity and opportunity, a new beginning. RAD NYC provides all employees with an opportunity for growth in the many facets of a business.