Advanced computer skills with proficiency in the Microsoft Office Suite along with website and internet tools
Excellent verbal and written communication skills both on the phone and in person one-on-one
Strong math background needed to estimate product cost
Ability to work well under pressure, handle many tasks and interruptions within a short period of time while providing positive, personalized customer service
Responsible for accurate and timely data entry inclusive of managing multiple accounts including processing and expediting orders, quoting, coordinating timely deliveries, and maintaining inventories
Ability to coordinate interaction between the customers and multiple departments including handling complaints and quality concerns
Must be able to prioritize, organize, and follow-up based on given timelines
Mechanical ability to understand diagrams and machine limitations along with a willingness to learn the entire plant flow
Qualifications:
Commitment to providing outstanding customer service
Ability to multi-task in a fast-paced environment
Ability to work in a team atmosphere
Ability to resolve conflict with creative use of resources
High attention to detail
Excellent organizational skills
Strong communication skills
Prior customer service experience is a plus, but no experience required
High school diploma required, college degree preferred