Job Title: Customer Service Representative IVJob Id: 24-04807Location: Alpharetta, GADuration: 06 Months Contract[W2]Position Type: Hourly Contract Position (W2 only) 6 Months OnsiteRequired:
- Education: The knowledge, skills and abilities typically acquired through the completion of a bachelors degree program or equivalent degree in a field of study related to the job or experience obtain by other opportunities.
Job Experience:
- 5+ Years of Relevant Work Experience
- 3-5 Years of Experience in Call Centers
Preferred: Education: Bachelors degree or actively pursuing a degree Applications:
- Basic Microsoft Suite Competency (Outlook, Word, Power Point)
- Previous SAP experience or other Order Management Systems a plus but not necessary
- Salesforce.com knowledge a plus but not necessary
Essential Duties and Responsibilities:
- Provides first-line support for internal and external customers via phone, fax, and e-mail, including order fulfillment, product technical questions, supply chain related issues, clarifying information, researching and providing prompt and optimal solutions.
- Serve as primary escalation point regarding Order Management issues to field Sales teams.
- Accurately enter data into corresponding fields within various software programs (SAP/ERP and Salesforce.com).
Role
- The position is a part of the Domestic Service Center who processes orders for a wide variety of Client customers.
- Their primary responsibilities include answering inbound calls resulting in Order Entry, Order Management and serving as the first tier of support for product and technical questions.
Qualified candidates please send your word format updated resume at the earliest to Pavan: [732-###-####] OR Sangeeth: [732-###-####] Thank You.Sunrise Systems Inc.,