Customer Service Representative
: Job Details :

**Customer Service Representative**

at Blaze Baton Rouge We are looking for a highly organized Office Specialist for our office located in Baton Rouge, Louisiana. The Office Specialist is responsible for various accounting duties such as entering purchase orders, invoicing, handling returns, credits, chargebacks, receivables, shipping paperwork, etc. This employee needs to handle customer service calls and emails. In dealing with distributors and dealers they need to develop and understand the Blaze products and procedures.

**Responsibilities:**

* Identify, track, process, and follow-through with purchase orders and invoicing for all orders.

* Professionally and efficiently coordinates shipping of orders with dealers, distributors, and shipping companies etc.

* Place orders and collect payment for dealers and/or distributors as needed.

* Download UPS Ground bill from shipper's website and upload to system, ensuring accuracy and completion.

* Process checks, money orders, or cash for any orders requested.

* Any tasks as assigned by management.

* Answer inbound phone calls ready to handle each call.

* Manage daily paperless workload, utilizing internal systems for orders, inventory and project management.

* Proactively communicate clearly and effectively with customers via phone and email.

* Communicate clearly and effectively with managers, vendors, shippers and co-workers via phone, email, fax and instant messaging.

**Qualifications:**

* Bachelors degree or at-least 2 years of experience in a related field preferred but not required.

* Skilled in basic accounting knowledge, such as invoicing, reconciliations, schedules, etc.

* Intermediate knowledge of computer processing including (but not limited to) Microsoft Word.

* Working knowledge of QuickBooks is a PLUS.

**Skills and Abilities:**

* High level of accuracy and analytical skills with attention to detail.

* Ability to solve problems quickly and sometimes creatively.

* Efficiently manage several concurrent assignments.

* Uses discretion and vigilance in applying corporate policies.

* Think logically and be able to articulate thoughts in a clear, concise manner.

* Comfortably work both individually and as part of a group.

* Take ownership of assignments and see them through to completion.

* Be able to ask questions or ask for help.

* Quickly learn and adapt when dealing with unfamiliar systems and applications.

* Be able to communicate clearly and effectively with managers and co-workers.

* Be willing to go the extra mile to get the job done.

* Display exceptional follow-through, personal drive and the desire to make a difference.

* Willingness to learn from training and constructive criticism.

* Dependable and punctual.

* A clear and well-spoken phone voice.

* Exceptional customer service skills (previous wait staff, retail, or sales experience a plus).

* Good verbal and written communication skills.

**Job Duties:**

* Purchase Orders

* Invoicing

* Credits

* Chargebacks

* Partner & Cash Payments

* Refunds

* Receivables

* Customer Service

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Blazes Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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