Customer Service Representative
: Job Details :

Customer Service

* Springfield, MO, USA

* Hourly

* Full Time

*Onsite medical clinic for employee, spouse and family members under 21 living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays) plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or family.*

**Description:**

If you thrive in a dynamic, rapidly evolving and demanding environment, have a smiling voice, professional appearance and share a passion for making Raving Fans of the people you interact with, you may be perfect as a member of the DMP Customer Service Team.

In this position, you will be expected to consistently deliver the best in care and customer service -- you will utilize your exceptional interpersonal and computer skills for entering customer orders and providing back-up support to the front desk receptionist.

**Qualifications:**

* Ability to convey competence, confidence and empathy over the phone.

* Ability to handle pressure situations with poise.

* High school education, preferably supplemented by training in office procedures and skills, and keyboarding and 10-key skills.

* Minimum of 2 years past experience in customer service (call center environment preferred).

**Responsibilities:**

- Provides excellent customer service to DMP's internal and external customers.

- Performs order entry functions such as taking customer orders via phone, email, or fax and accurately enters orders.

- Provides customers with backorder and shipment information, including COD totals, status of order, and when necessary, request and follow-up on shipment tracking and/or proof of delivery. Fields customer requests and responds within the same day. Documents customer requests and problem resolution dates.

- Maintains customer records and files related to own work. Organizes records and work efforts to assure timely accomplishment of tasks.

**Apply Your Talent. Make a Difference. Enjoy the Rewards.**

**Explore how you can be a part of this diverse, innovative and customer-focused team.**

EOE/Vet/Disabled