Location: Buffalo,NY, USA
Number of hires for this role 1 **Qualifications**
+ High school or equivalent (Preferred)
**BenefitsPulled from the full job description**
Health savings account Health insurance Dental insurance 401(k) Paid time off 401(k) matching Life insurance **Job details**
Salary $19 - $20 an hour Job Type Full-time **Full Job Description**
**Speed Global Services is looking to add Client Service Representative to join our growing team!! One would be responsible for acting as a primary contact for our Clients to assist with orders, shipments, invoices, and handling any issues that may arise. One would be responsible for set accounts and providing daily support via phone, email, and the Customer Relationship Management System.**
Responsibilities:
* Interacts with set Clients by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
* Processes and inputs all client orders
* Produces stock reports to check for product availability
* Produces all related paperwork and necessary information required for customer work orders
* Coordinates special and last minute shipping requests with the Operations Department and Transportation, expediting any order as necessary
* Provides follow up with other departments to ensure service standards are being met
* Assures proper invoicing of accounts by verifying computer generated invoices
* Prepares shipping and tracing information to customers as required
* Communicates customer feedback to management including any signs of dissatisfaction
* Acts as a liaison between the warehouse and the Client in administration of the accounts and between the office and customers regarding invoicing and credit changes
* Oversees all paperwork associated with orders and maintain the corresponding files
* Maintains current and accurate procedure manual, which details the processing requirements for each account
**Minimum Qualifications:**
* Must have a HS Diploma, GED or equivalent
* Customer Service experience preferred.
* Strong computer skills and ability to utilize various systems.
* Able to maintain a positive, professional and constructive tone with team members, management, brand, and retail customers.
* Excellent written and oral communication skills, attention to detail, and organizational skills.
* Proficiency with Microsoft Office, particularly Excel and Word.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
Schedule:
* Day shift
* Monday to Friday
Ability to commute/relocate:
* Buffalo, NY 14227: Reliably commute or planning to relocate before starting work (Preferred)
Education:
* High school or equivalent (Preferred)
Experience:
* Customer Support & Client Services Occupations: 1 year (Preferred)
Work Location: One location
**Location**
2769 Broadway Street, Buffalo, NY 14227 |