Customer Service Representative
: Job Details :

** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO001865 Showing 1 location **Job Details**

**Description**

In alignment with Upstate Niagara Cooperative Mission and Values, the DSD Customer Service Representative is primarily responsible for providing effective customer service for all internal and external Upstate Niagara Cooperative customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department. Provide order processing and sales support services to customers.

**Essential Duties and Responsibilities:**

Includes the following, and any other duties that may be assigned by a supervisor:

* Provide timely and accurate information to incoming customer order status and product knowledge requests.

* Process customer orders/changes according to established department policies and procedures.

* Process customer returns according to established department policies and procedures.

* Work closely with the Credit Department to resolve disputed credit items.

* Follow daily work plan and telephone call schedule. Notify DSD Customer Service Supervisor of any deviations to the schedule or problems with accounts.

* Record daily activity for scheduled calls.

* Data entry of received customer orders.

* Sell on going promotions endorsed by Company.

* Record and communicate all customer complaints.

* Provide timely feedback to management regarding service failures or customer concerns.

**Required Qualifications****:**

* Associates degree preferred

* Previous Customer Service or telemarketing experience.

* Proficient in Microsoft Windows; Word, Excel and Outlook.

* Excellent verbal and written communications skills.

* Ability to work in a fast paced, detailed oriented environment.

* Must be able to work Saturdays and some holidays.

* Must be able to work a schedule with varying start times and days off.

*Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.*

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)