Location: Winchester,TN, USA
**Customer Service Representative**
Winchester, TN Job ID 2022-3924 # Positions 1 **Position Summary**
This position reports to the companys Quality Manager.
The Customer Service Representative provides administrative support functions to the customer service call center, and management.
Primary responsibilities of the position include:
* Technical support to help select correct product
* Warranty support to help troubleshoot problems that might arise in the field.
* Material availability review.
* Working closely with materials and production to properly support customer needs.
* Receiving and processing orders.
* Handling and resolving customer complaints or special orders via mail or phone.
* Addresses complaints concerning billing or services rendered.
* Verifying delivery receipts and matching orders
* Preparing credits and debits
**Requirements**
* Candidates must have strong written and communication skills.
* Ability to interact with customers and troubleshoot difficult issues.
* Systematic problem solving abilities.
* Strong organizational/ time management skills.
* Must be proficient with computer Microsoft Office.
* Must be a team player, goal oriented, dependable, organized, and self-motivated.