Location: Tulsa,OK, USA
For our office in **Barcelona** we are looking for an ambitious **Customer Service Representative** with a hands on mentality. Our Customer Service is responsible for the logistics processes with regard to our customers. Access World is a global commodities warehousing and logistics business. We provide physical warehouse and related logistics services for commodities such as non-ferrous, ferrous metals, agricultural products or chemicals. Access World also acts as collateral manager of Ferro Alloys, minor metals as well as oil and gas. As an approved warehouse keeper of the London Metal Exchange, one of our main business is the provision of LME warehousing and associated services to traders, producers, financiers and consumers of base metals. Our global head office is located in Zug, Switzerland, with each region operating in semi-autonomous offices with their own corporate functions including commercial, finance and operations.
**Duties will include but not limiting to:**
* You will be a point of contact with our customers
* Ensure that our customers receive the best logistics service with insight, experience and cooperation. You are the image of our company and as such, it must be the best.
* Preparing work orders to facilitate an efficient operation.
* Managing the logistics department to arrange transport in the correct manner and in time
* Managing the customs department regarding the services that our customers require
* All administrative logistics handling
* Invoicing
* Reporting concerning realised work and our customers.
* Analysing customers in order to improve our services and profitability
* All other administrative work for the logistics and cargo department
**Potential candidates should possess the following attributes:**
* Passion for logistics and the desire to be distinctive as a professional
* Minimum 1 or 2 years working experience
* English language oral and writing
* Excellent communication and analytical skills both in Spanish and English
* Being able to work in a very customer-oriented way and being accurate
* A team player and being able to deal to work under pressure
* Proficiency with Microsoft Office and preferable familiar with Microsoft ERP
* A positive, optimistic, joyful personality. A team maker.
**Job Category**
Customer Service
**Experience**
1+ Years
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