Location: Albany,NY, USA
Job Location : Albany Experience in Years and Months : 2 .0 Months - 25 .0 Months Title: Customer Service Representative
* **Customer Service Representative Responsibilities**
* Operates multi-line telephone system to assess incoming client requests for transportation services.
* Checks client eligibility and enters data using computer terminal with specialized software
* Provides general public relations to transportation providers and public regarding medical transportation program and other brokerage services.
* Determines the need for additional medical or social information and requests from appropriate sources.
* Verifies a sample of all trips to assure that clients are going to appropriate services.
* Informs appropriate staff of client or provider abuse.
* Coordinates with case managers to ensure necessary client eligibility information is current.
* Coordinates resources for urgent transportation.
* Performs a variety of clerical-related duties including using Microsoft Office software to prepare reports, complete forms, and compile information for analysis.
* Determines most cost effective and appropriate ride for clients.
* Tracks record of documentation for long distance bid trips.
* Tracks availability of Providers on a daily basis.
* Schedules trips using specialized software.
* Performs a variety of other administrative and clerical-related duties in support of Brokerage.
* Communicates to managers and supervisors observations for improving service delivery.
* Performs other related duties as assigned by supervisor.
**Experience & Training****Retirement** OCWCOG pays both the employers percentage, and employees six percent (6%) contribution into the Oregon Public Employees System (PERS). In addition to PERS, OCWCOG pays into Social Security.
**Insurance** For select plans, OCWCOG currently pays one hundred percent (100%) of the insurance premiums for the employee and their eligible dependents. The insurance package includes medical, prescription, dental and vision coverage, alternative care, life, accidental death and dismemberment, as well as long-term care.
**Holiday Leave** OCWCOG provides ten and one half (10 ) fixed holidays, plus two (2) personal days during each fiscal year.
**Additional Benefits** Deferred compensation options, Long-term care Insurance, Employee Assistance Program, Credit Union memberships, and options to participate in pre-tax Health Savings Account or Flexible Spending Account.
**Sick Leave** Full-time employees accrue eight (8) hours of sick leave each month.
**Vacation Leave** Full-time employees accrue vacation leave each month according to the following schedule:
0-36 months - 8 hours/month
37-72 months - 10 hours/month
73-144 months - 14 hours/month
145 months and above - 16 hours/month2. A **cover letter** explaining how your background, experience and training qualify you for this position. **Please describe your experience and training specifically as they relate to the Desired Attributes.**