CUSTOMER SERVICE REPRESENTATIVE
: Job Details :

** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO01461 Showing 1 location **Job Details**

**Description**

**CUSTOMER SERVICE REPRESENTATIVE**

*Come build a Career with our Growing, Fast-Paced, Customer-Focused Company that fosters Training & Professional Development!*

We are looking for a hardworking and enthusiastic Customer Service Representative to join our team and help us drive Operational Excellence throughout our network.

**THE ROLE**

* Obtain a clear understanding of products and capabilities for all Comar facilities.

* Enter, process, and close won Salesforce (SFDC) projects.

* Increase revenue through projects within current assigned customer base.

* Provide reliable responses to customer inquiries and proactively promote new products to customers.

**Maintain Existing Revenue and Profit**

* Support account managers and provide proactive daily management of customers business.

* Process requests for samples, quotes, and drawings within customer expectation.

* Provide responsive and reliable service to customers as both the main Customer Service Representative (CSR) and as the assigned back up.

* Maintain existing revenue and profit within current assigned customer base.

* Identify and communicate business at risk; work with internal team to resolve issues and mitigate lost business.

**Service & Responsiveness**

* Understand customer expectations; maintain and improve service levels within assigned customer base.

* Respond in a timely manner to customers via email and / or phone.

* Provide order confirmations and process customer complaints within 24 hours.

**Process & Quality**

* Access and adhere to department Standard Operating Procedures (SOPs), including but not limited to, order entry, customer complaints, pricing, samples, ECO notifications, and credit requests.

* Complete workflow approval of changed and / or new Customer Service SOPs.

* Utilize internal escalation process for business at risk.

**WE ARE LOOKING FOR:**

* A High School diploma or equivalent and minimum three (3) years of professional Customer Service experience in a manufacturing, logistics, or distribution environment.

**Preferred:**

* Associate's degree in Communications, Marketing, or a Business-related field.

* Previous experience with Salesforce and/or IQMS.

* Familiarity with the Plastics Industry.

* A high level of interpersonal and communication skills to work across functional and organizational lines as well as communicate to external customers and constituents.

* Comfortable with the use of computers and other electronic media including an understanding of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.

* Ability to organize and prioritize work to meet strict deadlines.

*If the answer is **YES**, dont delay, **Apply Today!***

#CB

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**:**

**Motivations**

**Preferred**

**Self-Starter****:** Inspired to perform without outside help

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**:**

**Education**

**Experience**

**Preferred**

Familiarity with the Plastics Industry

3+ years of professional Customer Service experience in a manufacturing, logistics, or distribution environment.

**Licenses & Certifications**