Location: all cities,MI, USA
The AMS invites qualified candidates to apply for the position of Customer Service Representative in the Societys Providence, RI headquarters. This important outward-facing role will provide timely service to all members and non-members of the American Mathematical Society (AMS) in accordance with department and AMS policy. Anticipate, identify, and respond to customer service requests and inquiries in a timely and professional manner.
**About the role:**
* Maintain a strong knowledge of policies and procedures used in the maintenance of AMS member and customer relationships
* Identify and respond to customer service requests and inquiries rapidly
* Organize and prioritize workload daily
* Order entry and Cash Processing (including Daily Job Stream, Statements and Balancing Accounts)
* Maintenance of Customer Master File (additions, address updates, deletes, and demographic information)
* Various special projects related to individual and non-individual customers and members
**We encourage you to apply if you have the following:**
* Minimum 2 years customer service experience required
* Understanding of basic bookkeeping (debits, credits, etc.)
* Previous experience with Excel and Word
* Ability to work with a minimum of supervision (self-directed; can plan and organize own work)
* Ability to respond to changes in priorities and to multi-task
* Ability to evaluate problems and develop solutions
* Ability to follow instructions, both written and oral
* Working knowledge of accounting practices
* Dependable, organized and detail oriented with strong written and verbal communication skills
* Ability to learn the current AMS database and future planned updates
* Strong working knowledge of Windows Office Suite Software (Excel, MS Word, Outlook, etc.)
If this role resonates with you please dont hesitate to apply wed love to hear from you.
Come be part of an extraordinary collection of talent who support the Societys extensive activities. Apply today!
The American Mathematical Society is committed to creating a diverse environment and is proud to be an equal opportunity employer. The AMS supports equality of opportunity and treatment for all individuals, regardless of sex, gender identity or expression, race, color, national or ethnic origin, religion or religious belief, age, marital status, sexual orientation, disability status, economic background, veteran, or immigration status, or any other social or physical component of their identity.