CUSTOMER SERVICE REPRESENTATIVE
: Job Details :

**Customer Service Representative**

**Department:** Customer Service **Location:** Lumberton, NJ

**Summary:** The Customer Service Representative interacts with company customers to provide them with information to address inquiries regarding products and services. In addition, deal with and help resolve customer complaints.

**Essential Duties and Responsibilities** include the following. Other duties may be assigned.

* Order Entry

* Order Maintenance

+ Restore change order notifications

* Customer Open order reports

* Expedites

* Quote Accelerator Loading

* Contracts- add new and prepare renewals

* Credit and Rebills

* Enter and investigate RMA requests

* Sample Orders

* E-Store set up

* Customer Profile input

* Optrak lead entry

* NCNR requests and maintenance

* Vendor stock checks

* Check Ship Sure orders

* Create proforma invoices for customers as requested

* Create commercial invoices for International customers needed before receipt of product

* Coordination with freight carriers for wrong shipment address, damaged freight etc.

* Coordinate with Carrier's and Asset regarding freight estimates for inbound/outbound and overseas

* Coordinate with Quality, Product, Asset, Manufacturer, Customer on any type of Nafta, Reach, IMDS, C of O, Itar, C-Pap, etc.

* Purge alerts

* Update customer portals with expedites and confirming outside of our system.

**Requirements:**

* To perform the position, you must be US Citizen due to contractual requirements with the US Navy.

* Ability to learn & perform multiple tasks in a fast-paced team environment

* Customer service experience, strong customer focus

* Strong attention to detail

* 2-4 years business experience.

* High School Diploma

* Communication and negotiation skills

* MS Office and Excel competency

* ERP system order entry experience a plus

**Desired Skills:**

* Written & oral communication skills

* Organizational skills

* Experience communicating technical requirements and issues.

* Experience maintaining reports and supplier performance metrics.

**PHYSICAL REQUIREMENTS:**

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use fax machines, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

**WORKING CONDITIONS:**

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate Connecting Components A Division of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. **VEVRAA Federal Contractor**

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with our without reasonable accommodation, can perform the essential functions of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

As a Federal Contractor, we are required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information regarding your legal rights and protections, please click on the following links:

* Right to Work () ()

We are committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

* If you need special assistance or an accommodation while seeking employment, please e-mail ...@connecticc.com or call: 856-###-####. We will make a determination on your request for reasonable accommodation on a case-by-case basis.