Job DetailsJob LocationHome - Home, NYRemote TypeFully RemotePosition TypeFull TimeEducation LevelHigh School or EquivalentTravel PercentageNegligibleJob ShiftDays + Holidays and WeekendsDescriptionBeekman 1802 is the world's biggest goat milk beauty company! We are a skin health company based on the clinical science of two ingredients Goat Milk + Kindness. We create safe, yet effective, skin and body care that's Kind to sensitive skin and the microbiome. We are proud to be sold in thousands of retailers across the country including Ulta, Amazon, Beekman1802.com, QVC/HSN, and internationally.Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. We want to level the playing field, so we encourage women, people of color, those in the LGBTQ+ communities, those with disabilities, and Veterans to apply even if they don't necessarily check every box outlined in the job description. If this job posting or our company mission sounds like they'd be a good fit for you, get in touch - we'd love to connect.We believe that an inclusive and equitable environment is the right way to operate a business, and we're proud to be an equal-opportunity employer of all qualified people.Our Customer (Neighbor) Service Representative, reporting directly to the Neighbor Service Manager, will manage incoming inquiries from our Neighbors. As a representative of Beekman, you will support our Neighbors and Team Beekman in cultivating a beautiful Neighbor experience.We request that individuals applying for this position note that we require you to have flexible availability. This role will require a schedule of 9:00 am-5:30 pm EST You Will:
- Maintain a positive, empathetic, and professional attitude toward our Neighbors at all times
- Respond promptly to incoming inquiries
- Communicate with our Neighbors through various channels
- Acknowledge and resolve Neighbor complaints
- Know our products inside and out so that you can answer questions
- Process orders, forms, and requests
- Keep records of customer interactions, transactions, comments, and complaints
- Ensure Neighbor satisfaction and provide professional customer support
- Provide daily reports to the Neighbor Service Manager
QualificationsYou Have:
- The ability to obtain high-speed internet service in your home
- A keen eye for detail
- Initiative and pride in your work
- A people-serving mindset
- Excellent written and verbal English communication skills
- A high school diploma, general education degree, or equivalent
- The ability to open a computer at an intermediate level (data entry, basic use of Excel, Word, email, and other software)
- Initiative and pride in your work
- Flexibility to perform other duties as assigned
We Offer:
- Medical, dental, and vision with company sponsorship of premiums
- 401k match (you put in 5%, we put in 4%)
- Paid time off - vacation, sick, volunteer, weather, 10 holidays
- Company-paid life insurance, short-term, and long-term disability
- 8 weeks of company-paid parental leave (maternity & paternity!)
- Our culture
- Paid professional development
- 40% employee discount
- $100 quarterly product stipend