Location: Rochester,NY, USA
Qualifications:
H.S. Diploma
2-5 years customer service in a fast-paced environment and ability to multi-task and handle high volume workload.
Responsibilities: (In this role, you will )
Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
Provide online support, troubleshooting and handle escalations.
Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.