Customer Service Representative
: Job Details :

Who We Are: Aluf Plastics is a large manufacturer of trash bags and a wide range of products serving the packaging and container industry. The company comprises two manufacturing facilities, one each in New York and Texas. With over 40 years as a family-owned business, here at Aluf we pride ourselves on delivering a world class customer experience. We are the only bag company to earn the Best Customer Service Award from the ISSA, (International Sanitary Supply Association.) In addition, our company continues to expand aggressively with our state-of-the-art new technology on the production floor. With all this exciting growth, our core values and principles continue the same. We produce here in the USA and we treat each and every customer with the greatest appreciation and professionalism. These are our guiding principles and the backbone of our company they will always remain true.

Why work at Aluf Plastics: We set out to create a company culture that is enjoyable, rewarding, and where there is continuous growth opportunity. Demonstrating dedication, initiative, sound judgment, and a positive demeanor fosters opportunities for career advancement within our company. In return, there are numerous perks and benefits including:

Competitive Salary

Performance Based Bonuses

Healthcare Benefits: Medical, Dental, Vision Plans

Retirement Savings Plan (401K)

Life Insurance

Paid Time Off (Vacation & Sick Pay)

Position Overview: Aluf Plastics is seeking a dynamic and experienced Customer Service Representative with hands-on skills to join our team. This position is located in our Orangeburg NY location and is fully on-site.

Responsibilities:

• Efficiently process orders and address any customer concerns, ensuring timely resolution and necessary adjustments.
• Resolve production, shipping, and billing issues by facilitating product exchanges, expediting orders, and collaborating with the accounting department for RMA processing and credit memos.
• Provide support to the sales team by managing sample requests, addressing inventory inquiries, and furnishing ETAs for open orders, while also assisting with pricing and quotes as required.
• Facilitate interdepartmental communication to ensure comprehensive responses to customer inquiries, liaising with shipping, warehouse, production, QC, accounting, IT, sales, and marketing departments.
• Utilize automated production scheduling programs to monitor and track order statuses effectively.

Requirements:

• 5 years customer service experience required
• Experience in manufacturing environment a plus
• Proficient phone handling skills to deliver exceptional customer service.
• Excellent interpersonal and communication abilities, both written and verbal.
• Competence in utilizing company-supported computer programs.
• Strong organizational and problem-solving aptitude.
• Ability to thrive in a fast-paced environment, managing multiple priorities with a positive demeanor.
• Proficiency in simultaneous telephone communication and computer data entry

*Hourly non-exempt position - fully on-site*

Aluf Plastics (API Industries) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where the company employs individuals.

Aluf Plastics is committed to providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 845-###-#### x221 or email ...@alufplastics.com. If you need to request a reasonable accommodation to perform the essential functions of the job, email ...@alufplastics.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour