Customer Service Representative
: Job Details :

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service. Specific duties include: Preparing account changes Troubleshooting and resolving customer issues Identifying and acting upon potential new sales opportunities Assisting with customer retention Working with other departments to ensure timely resolution of customer issues Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines Requirements: As a Customer Service Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellen...Customer Service Representative, Customer Service, Representative, Retail, Skills