Location: all cities,PA, USA
**Customer Service Representative**
**Location:** Shiremanstown, PA, US ***Dorman was ranked as one of the fastest growing companies in the Greater Philadelphia area in 2021 by the Philadelphia Business Journal!***
**Schedule: Monday Friday, 8:00am 5:00pm (1 hour lunch)**
**Responsibilities:**
* Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
* Resolve customers' service or complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
* Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
* Refer unresolved customer grievances to designated departments for further investigation.
* Determine charges for products requested and arrange for billing.
* Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
* Solicit sales of new or additional services or products.
* Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
* Review adjustments regarding claimed to be defective, and approving or disapproving returns.
* Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
* Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
**Required Experience / Skills:**
* 3+ years of customer service experience, preferred.
* Experience with AS400/MacPac or other customer service software systems.
* Good attention to detail.
* Excellent interpersonal skills.
* Excellent organizational, planning, problem solving and analytical skills.
* Strong written and verbal communication skills.
* Strong self-motivation and the ability to work with minimal supervision.
**Being Bilingual in French is not a requirement, but is a plus!**
Apply today to find out what makes Dayton Parts a great place to work!
Dorman Products, Inc. is an equal opportunity employer; we value a combination of ideas, perspectives and cultures. EEO/AA Employer M/F/D/V.
Candidates must pass a background check and drug test, as applicable for the role.
**Job Segment:** Customer Service Representative, Mid-Range, Supply, Testing, Customer Service, Technology, Operations