Customer Service Representative
: Job Details :

We are looking for a committed, conscientious Customer Service Representative (Returns), whose priority is taking care of the needs of our customers. This role supports Frames. Direct.com and is apart of the Essilor. Luxottica Ecommerce portfolio. We are constantly seeking qualified eye care professionals to assist us in carrying out our mission to enhance our customers' eye care experience. Optical experience is REQUIRED in this position. The Customer Returns Associate will be responsible for processing both plano and prescription returns and adhering to our policies regarding returns and warranties. This position reports to the Operations Manager. MAJOR DUTIES AND RESPONSIBILITIES Answer customer calls through a phone queue process. Process orders for plano and prescription products that are being returned. Correctly identify and calculate discount amounts, re-stocking fees and promotional code values. Inspect all inbound customer returned products for defects and/or incorrect prescr...Customer Service, Customer Service Representative, Operations Manager, Representative, Retail