CUSTOMER SERVICE REPRESENTATIVE
: Job Details :

**ABOUT THE ROLE**

R.L. Deppmann sells and supports our products through a number of customer channels. These include: Wholesalers, Service Contractors, Owners, and Contractors. Customer service is on the front line assisting our customers with their needs. A successful member of the team is personable, self-motivated, mechanically inclined, customer focused, experienced at managing multiple priorities simultaneously, strong team player and resourceful to solve problems.

**LOCATION(S) AVAILABLE**

Novi, MI

Grand Rapids, MI

Cleveland, Ohio

**MEET THE R.L. DEPPMANN COMPANY**

Our company focuses on helping people make better decisions. We are a company that is responsive to our customers and understanding how our products work and interact in Hydronic Systems. Our company culture is shaped by our Core Values: Knowledge, Responsiveness and Empowerment. RL Deppmann is in the business to sell HVAC, plumbing & industrial equipment in Michigan and Ohio. Join the Deppmann team that solves customer problems and empowers employees to make decisions.

**WHO ARE WE LOOKING FOR**

We are looking for an individual that puts the customer first. A successful candidate will have knowledge of the hydronic industry, driven with a passion to exceed customers expectations and enjoy troubleshooting and assisting customers over the phone. The right candidate will provide great responsiveness service to our customers.

**RESPONSIBILITIES**

* Helping Customers and Internal Teams

+ Go beyond their expectations in all ways: response time, completeness of answers, fullness

of information.

+ Process customer requests including orders, returns and order follow-ups.

+ Suggest options to customers including new products.

* Problem Solving

+ Identification of products/parts.

+ Troubleshooting issues with products.

+ Be the customers expert on hydronic equipment.

* Knowledge

+ Participate in training opportunities for products, systems, customer service skills and sales

skills.

+ Teach customers and fellow employees in areas of your expertise.

**REQUIREMENTS**

Technical background in HVAC, Proficient Microsoft Office, Strong Desire to Learn and Succeed, Great People Skills, Detail Oriented, Committed to exceeding customers expectations.

****If you have these skills and desire to join our successful team click below to apply today!****