Customer Service Representative
: Job Details :

** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO01458 Showing 1 location **Job Details**

**Description**

**Core Competencies / Responsibilities**

* Responds to customer inquiries and problems by providing timely and accurate information

* Refers comments, commendations and complaints to operations division supervisors

* Provide accurate, valid and complete information by using the right methods/tools

* Ensure customer concerns are understood and clearly explain resolution to the customer

* Use proactive measures to ensure customers are informed of bus routes/information

* Follow communication procedures, guidelines and policies

* Resolve customer complaints and questions as they occur

* Work in conjunction with other departments to resolve customer issues.

* Assists other departments with tasks as time allows and commensurate with the level of the CSR position

**Knowledge and Experience**

* Must be able to communicate effectively to customers.

* Must have a High School diploma or equivalent such as GED

* One-year experience in a customer service role.

* Experience in various computer software programs and experience using Windows based applications.

* Must be able to stand for long periods of time in all weather conditions.

Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.

**Additional Statements**

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. If applying for a safety sensitive position, it may require a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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