Customer Interaction: Handle inbound and outbound customer calls, emails, and live chat inquiries in a professional and courteous manner.
Issue Resolution: Resolve customer complaints and issues efficiently and effectively, ensuring customer satisfaction.
Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and assistance to customers.
Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
Documentation: Accurately document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Feedback Collection: Gather customer feedback and provide insights to improve our products and services.
Team Collaboration: Work closely with other departments, such as sales, marketing, and logistics, to ensure a seamless customer experience.
Follow-up: Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
Qualifications:
Education: High school diploma or equivalent; a college degree is a plus.
Experience: Previous customer service experience is preferred but not required.
Skills:
Excellent verbal and written communication skills
Strong problem-solving abilities
Ability to multitask and manage time effectively
Proficiency in using customer service software and CRM systems