Location: Charlotte,NC, USA
** Customer Service Representative**
**Job Category****:** Administrative (Field) **Requisition Number****:** CUSTO005693 Showing 1 location **Job Details**
**Description**
Responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This will be a local remote job; the candidate needs to live within a commutable distance to Charlotte, NC.
**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:**
* Answer phone calls, return phone calls.
* Answer emails from clients, providers and internal referring offices
* Review previous history of the provider in CareMC
* Consult with Supervisor or other departments to clarify answers to inquiries.
* Contact provider to discuss findings at the appropriate level.
* Maintain reports and spreadsheets as needed.
* Requires punctual and consistent attendance.
* Additional duties as assigned.
**KNOWLEDGE & SKILLS:**
* Knowledge of Workers Compensation fee schedules and regulations
* Effective oral, and written and communication skills
* Good organizational skills and ability to multitask
* Detail Oriented
* Proficiency with Microsoft applications.
* Medical terminology and coding knowledge
**EDUCATION/EXPERIENCE:**
* High school diploma or equivalent
* Customer service experience working in the Managed Care and Benefit Administration industries
CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publically traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
**CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.**
#LI-Remote
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