Location: Phoenix,AZ, USA
Job Title : Customer Service Representative Required Skills : Responsible for successfully managing large amounts of orders through both inbound and outbound calls Location : Phoenix,Arizona **Job Description**
**Job Requirements:**
We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
* Handling patients, referral sources, and administrative department inquires
* Communicating with insurance companies and/or prior authorization requests
* Entering patient information into a customer information system
* Ensuring customer satisfaction and assisting them with issues/concerns related to their health
* Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of products to customers
* Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
* Becoming educated in qualifications of multiple insurances to ensure clean order intake
* High School Diploma or GED, some college, preferred
* Minimum 1 year of Customer Service
* Ability to convey a positive and professional image to customers and employees
* Maintain composure in high-pressure situations
* Capable of following an issue through to its conclusion
Experience : 2+ Years