Location: Vancouver,WA, USA
**Customer Service Representative**
**Department:** Fleet Services CardLock **Location:** Vancouver, WA
**Jubitz is looking to add a Customer Service Account Representative to our Fleet Services Division team!** This person will provide customer service by email and phone to current and potential customers. Maintain and increase gallons sold to customers and cross market/cross sell all other Jubitz product lines with superior, pro-active service.
We are a family-owned company that has been a part of the local community since 1952. We are consistently rated as one of the best truck stops in the United States, which we have accomplished by creating a team where every member is dedicated to providing our guests with a World Class Customer Experience.
This position will work in our Vancouver, WA office.
**Education and Experience:**
* High school diploma or GED required; two-year degree preferred.
* Two years of customer service or sales experience in related or unrelated field; telephone service experience preferred.
**Preferred Skills:**
* Strict attention to detail.
* Must have excellent language and writing skills.
* Handle inbound and outbound calls with pleasant phone demeanor.
* Ability to negotiate to a win/win situation with clients.
* Ability to respond to the needs of many people, both internal and external customers.
* Ability to handle multiple, deadline-oriented tasks.
* Intermediate proficiency in Microsoft Office, with an emphasis on Excel.
* Ability to read, analyze and interpret technical procedures and governmental regulations.
* Ability to write reports, business correspondence and procedure manuals.
* Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
* Ability to define problems, collect data, establish facts and draw valid conclusions.
**What We Offer:**
* A full Health Benefit Package:
+ Medical HMO or PPO plan choice
+ Dental & Vision
+ Health & Dependent Care Flexible Spending Accounts
* Short term/long term disability
* Life insurance
* 401(k) Plan with company match
* Tuition reimbursement
* Generous paid time off accruals
* Employee discounts
* Monthly cash incentive program
* Employee assistance program
**Additional Notes**
This position functions primarily in a business office setting and the employee may be required to sit and/or stand for prolonged periods of time, operate a computer, and communicate verbally and in writing. The employee must occasionally lift and/or move up to 25 pounds. The company operates out of several buildings spread across a multi-acre campus. Ability to travel between buildings is necessary.