Job Title: Customer Service Representative Location: [Commerce City, CO] Company: American Motors Glass Department Job Type: Full-time About Us: American Motors is a trusted name in the commercial truck sales industry, offering top-notch services to commercial, and automotive customers. We pride ourselves on delivering exceptional customer service and high-quality workmanship. Our team is dedicated to maintaining a positive and supportive work environment where employees can thrive and grow. Job Description: We are seeking a motivated and friendly Customer Service Representative to join our team at American Motors. The ideal candidate will be passionate about providing excellent customer service, possess strong communication skills, and be able to handle multiple tasks in a fast-paced environment. Key Responsibilities:
- Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
- Scheduling appointments and coordinating with technicians for service calls.
- Providing accurate information about our services, pricing, and promotions.
- Handling customer complaints and resolving issues to ensure customer satisfaction.
- Maintaining accurate records of customer interactions and transactions.
- Processing payments and handling billing inquiries.
- Assisting with administrative tasks as needed.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service role preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficient in using computer systems and software applications, including Microsoft Office and QuickBooks.
- Positive attitude and a team player mentality.
Desired Experience:
- 1-3 years of experience in Auto Glass Customer Service.
- Experience with CRM systems and data entry.
- Familiarity with scheduling and dispatch software, including Service Titan.
- Previous experience in a call center environment.
- Knowledge of glass repair and replacement services.
- Experience in handling customer complaints and conflict resolution.
- Ability to work independently and as part of a team.
- Experience with sales and up selling techniques.
- Strong organizational skills and ability to prioritize tasks.
- Good phone etiquette.
- Bilingual preferred but not required.
- Resourceful and good at multitasking.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career advancement
- Training and development programs
- Friendly and supportive work environment
How to Apply: If you are a dedicated and customer-focused individual looking to join a dynamic team, we would love to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this position to [email address] or apply online at [company website/career page]. American Motors is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.