CUSTOMER SERVICE REPRESENTATIVE
: Job Details :

** Customer Service Representative**

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New Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

**I. Job Summary**

This position provides customer service in regards to transitioning and implementing waste, organics, manure and recycling services in the City of Los Angeles (LA) in the West Valley and South East Valley zones. Emphasis will be on providing customer service, handling service issues, working with internal departments within Waste Management and assisting with payments along with other financial tasks.

Representatives filling this position will serve as a company representative in the City of LA West Valley and Southeast Valley zones.

**II. Essential Duties and Responsibilities**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. * Fully understand the rate structure of the City of LA contract to assist customers and answer any questions or concerns.Knowledge of conducting site surveys and waste audits to determine trash, organics, manure and recycling service levels and making recommendations on size and location of bins.

* Extensive knowledge and understanding of contract obligations, included but not limited to pricing, diversion, reporting and operations.

* Creates, distributes, and closes-out customer tickets daily.

* Assists with the processing of payments, including but not limited to cash, checks and credit cards, and perform other financial tasks as necessary.

* Communicates with customers about service issues and works with internal departments for resolution.

* Uses Waste Management programs and software tools to manage a variety of tasks, such as price and service changes, ticket requests, set up accounts, run reports, tracking and various other needed assignments.

* Utilizes effective listening and communication skills to identify problems, needs, and opportunities

* Regular evening and weekend work hours may be required

* Additional duties as necessary

**III. Supervisory Responsibilities**

None

**IV. Qualifications**

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience * Education: High school diploma or GED (accredited)

* Experience: 1 year of work experience that includes aspects of customer service and interaction (in addition to education requirement)

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

Strong organizational, customer service, writing and communication skills

**V. Work Environment**

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) part of the work day;Equal Opportunity Employer: Minority/Female/Disability/Veteran

* Required to exert physical effort in handling objects less than __ pounds rarely;

* Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;

* Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

* Normal setting for this job is: office setting.

**Benefits**

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.