Job OverviewWe are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. If you have the desired skills and qualifications required for this role, you can send in your applications to us.Responsibilities
- Update and maintain customer information in the database.
- Provide customers with all the information that they require.
- Keep track of customer accounts by recording their account information and the issues they have reported.
- Handle customer complaints actively and ensure its resolution on time.
- Take orders and calculate the charges by processing customers' information.
- Resolve customer complaints on time and ensure the quality of services is maintained.
- Handle change in policies of the company and explain them to the customer.
- Generate sales leads for our clients.
- Maintain a record of all the tasks undertaken and submit it to the higher management.
Requirements
- Knowledge of social media will be an added benefit.
- Ability to provide results under pressure.
- Excellent communication and interpersonal skills.
- Good problem-solving skills.